The Alexander All Suite Oceanfront Resort
5225 Collins Ave, Near Miami Beach Boardwalk, Miami, FL 33140, United States
Rating
3
Price Level
$$$$
Rooms
102
Pets
No
22
May
The Alexander All Suite Oceanfront Resort, Miami
The Alexander All Suite Oceanfront Resort
Located directly on Miami Beach the spacious rooms of The Alexander offer waterfront views. Two lagoon-style pools and a full-service spa await guests when they arrive. The elegantly decorated suites of The Alexander Ocean Front Resort provide a full kitchen and cable TV. A separate seating area and ironing facilities are included. Guests may also dine at Top of the Falls open-air restaurant or the indoor Garden Terrace. Garden whirlpools and a water sports center are open to all guests of the Ocean Front Alexander. Beautiful private cabanas can also be reserved by the pools. Downtown Miami and the Miami International Airport are less than 20 minutes from The Alexander Ocean Front Resort. The shops of Bal Harbour are 4 miles away.
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Overall
OK
3
746 reviews
5
4
3
2
1
Customers Review
Value 2.9
Location 3.9
Cleanliness 3.1
Comfort 3.4
Neighborhood 3.9
Amenities 2.7
Condition 2.7
Quality 3.1
Recomendation 61.1%
“stay in a long time. The bed was disgusting, from the sheets to the pillows to The actual bed. There was black dirt around the wall by the bed frame. All the linen was dirty Including the towels. When asked for new every thing, there was always a reason why we couldn’t get new linen. Then, the unit didn’t have heat, at night it gets really cold in the room and we asked for them to fix that and they said it supposed to go Up to 80 but the room stayed at 65-69 at best and we asked for blankets and no one brought them to us and we asked for 2 days straight. The final night we figured we do The job for them and ask for more towels and blankets and when asked the only towels they had were beach towels. No face towels to wash up. They gave us blankets but they were so old And woren out and dirty we still Couldn’t use them. Moving along to the living area the couches were so old like from the 70s that it was literal faded dirt patches. The couch was so dirty and old that we didn’t even sit in it. The couch when we first sat on it to discover all the dirt was so old you sunk into the couch and it was pillows under the couch cushions so that you will not sink but clearly that didn’t work. The blinds in the living area were broken and tangled so bad that the blinds couldn’t come down or close and people could See right into the room so we didn’t feel comfortable being in there at all. The tv in the living area did not work at all. There’s a vcr in there as well. YES VCR! Staff was rude. My room wasn’t even ready at check in. The bathroom shower door was broken. The spa was never opened and they said it was but when I went everyday I was there, there was no one there. This is one of the main reasons I booked this place. This place is not worth the price that they are charging. I would give 0 stars if I could.”
— Deavin Mcgee
“A group of 6 friends stayed here for a bachelor party.
Pros: Nicely renovated lobby and pool, and direct access to the beach. That’s about it.
Now for the cons (here we go): This hotel is dated and dirty as hell. Half of the amenities in the room were broken. There wasn’t even a shade for the giant window that faces east, where the sun comes up, causing us to wake up around 7a with the sun blaring in our faces. Some outlets didn’t work, the sink consistently clogged and backed up, draining maybe an hour later, which caused the whole kitchen to smell. The dishwasher handle was broken and the dishes and glassware were dirty as hell. The bathroom tubs also had trouble draining and the hot water heater basically lasted for one, maybe 2 showers at most before nosediving into warm/chilly temperatures.
The “guest service” was also atrocious. Every instance with an employee, with the exception of one, was terrible. They were rude and inattentive. Couldn’t be more displeased to actually help you. You would wait in line for coffee (which was terrible and overpriced), or the front desk, or the gift shop, and they’d basically stare at you or their phone until you told them what you wanted. At one point we asked for more towels on the first day at the front desk, and they essentially told us they couldn’t do that. Towels. The lobby and hallways were also absolutely freezing (see pics). The location is also relatively far away from the main part of Miami Beach, so be prepared for traffic or long walks to anything essential.
Don’t stay here.
The End”
— Chris Listenfelt
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