Enjoy a Luxurious Stay at DoubleTree by Hilton Boston Bayside in Boston, Massachusetts

DoubleTree by Hilton Boston Bayside

240 Mount Vernon Street, In Boston (Dorchester), Boston, MA 02125, United States

Rating

4.1

Travelers Choice

2021

Price Level

$$$

Rooms

197

Pets

May

DoubleTree by Hilton Boston Bayside, Boston

DoubleTree by Hilton Boston Bayside

Located 10 minutes' walk from Carson Beach and 1 mile from The John F. Kennedy Presidential Library and Museum‎ this hotel features bright rooms with cable TV. Wi-Fi is also available for a charge. The DoubleTree by Hilton Hotel Boston Bayside is located within walking distance of a 'T' underground station allowing instant access to city centre sites. Logan International Airport is 15 minutes' drive away. The hotel also provides shuttle service to both the airport and the Boston city centre. The DoubleTree by Hilton Hotel Boston Bayside has a meeting facility available to guests. The lobby lounge offers cocktails and the Marketplace Cafe offers options for breakfast lunch and dinner. The campus of the University of Massachusetts at Boston is a 10-minute walk from DoubleTree by Hilton Hotel Boston Bayside. Downtown Boston is less than 2 miles away.

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Overall

Very Good

4.1

963 reviews

765

749

455

196

102

Customers Review

Value 3.5

Location 4

Cleanliness 4.5

Comfort 4.3

Neighborhood 3.8

Amenities 3.9

Condition 4.2

Recomendation 85.8%

“Friendly helpful staff. Clean rooms. The bar was open but the food was limited to premade subs and salads that weren't very appealing. The breakfast starts late 630. For being close to Boston and airport an earlier breakfast would be more appropriate for the area. Especially since most establishments have been skipping out over this pandemic.”

— Gary F

“I visited quite a few doubletree by hilton hotels and I should say this hotel is the least pleasant one. Although you can see it follows general great standarts of the chain and has many great features. My lower rating comes from small negative details I noticed here and there in my room which eventually added up to confused feeling of seeing nice hotel in a big chain, but less maintain than other ones. My main mini complains for the room 210 are -curtains in the room disgustingly dirty (see picture), -TV had a weak signal (any chanel we tried, breaks up and freezes every 1-3 minutes), you literally can't watch it, -in bathroom, door handle and around handle are dirty(not to much but you can see spots), -picture in bathroom has stains, I guess because bathroom exhaust fan doesn't work as well, -water in bathtub stays while you take shower goes away only in few minutes after you done with shower, -water crane is too close to surface of washbasin, so when you wash your hands you hit the basin and spill everything all over, -refrigerator is super loud(I think it's broken it can't be working so loud), I had to turn it off the power socket to have some silence in room, -power socket from lamps by the bed doesn't work, lamps doesn't work either, maybe it wasn't plugged in, but I couldn't move side table to plug it back(too heavy), I had to charge my cellphone by the desk, thus I didn't have my cell next to me when I slept(which would be comfortable). Hopefully those minor things will be fixed, then next time I can enjoy real five-star experience which this chain deserves overall.”

— Elena Borodina

Overall Very Good, 4.1

Value 3.5

Location 4

Cleanliness 4.5

Comfort 4.3

Neighborhood 3.8

Amenities 3.9

Condition 4.2

Recomendation 85.8%

Zoe Bazuin

Oct 22, 2022

Camas onde confortável. Essa é a única coisa positiva que posso dizer, infelizmente. Nós onde 3 adultos que desejam um quarto familiar. O primeiro quarto que eles tentaram nos colocar era uma grande cama de casal. Seriamente! O segundo era um gêmeo, sem possibilidade de cama pronta. Tínhamos reservado um mês ou mais com antecedência. A equipe não poderia ser mais inútil

Zoe Bazuin

Oct 22, 2022

Beds where comfortable. That’s the only thing positive I can say unfortunately.We where 3 adults wanting a family room.The first room they tried to put us in was a large double bed.Seriously! The second was a twin, without the possibility of a put up bed.We had booked a month or so in advanced.Staff could not be more unhelpful

David G

Sep 05, 2022

Boa localização. Há belas vistas de água perto da parte de trás do hotel. A equipe é ótima, muito eficiente, especialmente no check-in. Eles vendem café da manhã e é um pouco caro. Mas a comida era boa. Definitivamente vai reservar lá novamente.

Sylvia Gomez

Sep 05, 2022

Buena relación entre precio y calidad. Buena ubicación. Excelente servicio.

David G

Aug 15, 2022

Good location. There are nice water views near the rear of the hotel. Staff are great, very efficient, especially check-in. They do sell breakfast and it's a little expensive. But the food was good. Will definitely book there again.

Sheller Reller

Aug 05, 2022

Que propriedade fabulosa! A equipe é incrível, extremamente simpática e prestativa. Muito bom quarto. Há uma grande área vazia entre o hotel e a baía, não tenho certeza do que está acontecendo lá, então não espere estar muito perto da água com uma ótima vista, mas a vista não é ruim e está em um área tranquila se você tem sono leve. O café da manhã é muito bom!

Josian Tinoco

Aug 05, 2022

El inodoro no funcionaba y tuvimos que usar un balde para llenar agua en la taza

Antonio Ruiz

Aug 05, 2022

Mi experiencia fue bastante mala,cuando llegué no encontraban mi reserva, no me limpiaron la habitación ni un solo dia,no me cambiaron las toallas, en la página dicen que el mini bus es gratis para traslados al centro y tampoco me dieron ese servicio, el desayuno bastante decepcionante para ser breve no volveré a ese hotel.

Sheller Reller

Jul 12, 2022

What a fabulous property! The staff is amazing, extremely friendly and helpful. Very nice room. There is a big empty area between the hotel and the bay, not sure what's going on there, so don't expect to be really close to the water with a great view of it, but the view isn't bad and it's in a quiet area if you're a light sleeper. Breakfast buffet is very good!

Ines Reyes

Jul 05, 2022

Excelentes instalaciones, súper cerca de la estación del metro, muy agradables en Front Desk, tiene un Starbucks adentro del hotel

Sarah Fernandez

Jul 02, 2022

We usually live Double Trees! The cookies are delicious! But this one seemed outdated and unclean for the price. There were little hairs in our tub and on our towels left from prior guests and an unidentified stain on the sheets. As others have stated, the tub does not drain. And the only view is a run-down parking lot. But the customer service was decent and it is close to the highway for easy transportation.

Casey White

Jun 19, 2022

The hotel has been somewhat updated. Pretty nice overall. The staff is absolutely amazing! Literally every single one of them were nice, fun to chat with, and just really cool people. I would 100% stay here again. Fun trip, make sure to use the T, closest point is JFK/UMass...like a 3 minute walk.

Timo Heyden

Jun 11, 2022

A localização do hotel é boa. Você pode chegar à cidade facilmente pela T que tem uma estação perto do hotel. As coisas são amigáveis. Infelizmente você tem que pagar pelo estacionamento. É principalmente um hotel para pessoas de negócios. Diretamente no hotel você toma um café que serve Starbucks. Lá tomamos nosso café da manhã para um bom dia em Boston. O preço é bom em comparação com a cidade.

Timo Heyden

Jun 11, 2022

Location of the hotel is good. You can reach the city easy by the T which has a station close to the hotel. Stuff is friendly. Sadly you have to pay for the parking slot. It's mostly a hotel for business people. Directly in the hotel you have a coffee which serves Starbucks. There we took our breakfast for a nice day in Boston. Price is good in comparison to the city.

Ron W

Jun 09, 2022

Edit: Minha esposa acabou de me lembrar que a banheira também não escoava. Você acaba ficando com água até o tornozelo em um banho de 5 minutos. O que significa que leva tanto tempo para escorrer que um anel nojento de sujeira que você acabou de lavar do corpo está agora nas paredes da banheira.Se não fosse pela equipe, seria uma avaliação de 1 estrela. Primeiro, o aplicativo Hilton é uma porcaria. Não é possível fazer check-in ou check-out sem ir ao balcão.Chegamos ao nosso quarto e o banheiro está funcionando. Não vou tentar mudar para um quarto diferente, escolhi o quarto no aplicativo, o lugar estava cheio. Então eu mesmo consertei o banheiro porque eu sei como. A tampa do tanque também não estava correta. Não coube. Mas eu consertei a corrente que estava ficando presa embaixo do flapper. Devo cobrar taxas de encanador Hilton?O lugar é datado, mas a equipe é excelente. A recepção, o bar, o Café. Todos são simpáticos e prestativos.Melinda, e eu acredito, Brook no bar foi muito divertido. Fez as noites relaxantes.A jovem que trabalha à noite na recepção, com o cabelo encaracolado apertado, foi muito prestativa e falante. Gostaria de saber o nome dela.Com certeza, ficaria aqui novamente se estivesse vindo para Boston. Só agora sei verificar bem o quarto antes de desfazer as malas!

Mary Legree

Jun 09, 2022

Uma vez que fizemos o check-in e tivemos alguns problemas em relação a alguns itens que precisavam de atenção no quarto, o restante da nossa estadia foi excelente. No local, café da manhã completo e itens do Market Place facilitaram nossas necessidades para começar o dia sem ter que parar em algum lugar para almoçar. Os biscoitos eram servidos diariamente e estavam deliciosos. Um dos melhores locais para ficar, pois muitas das principais atrações estavam nas proximidades. Esta foi uma ótima estadia.

123 General Services LLC

Jun 09, 2022

Lo mejor , el Metro, facilita las cosas,hay supermarket y otros negocios de compras.El Hotel, en lo General Excelente. La atención de todo el Personal Excelente Excelente…

Ron W

May 29, 2022

Edit: My wife just reminded me that the bathtub did not drain either. You end up standing in ankle deep water in a 5 minute shower. Which means it takes so long 5o drain down that a disgusting ring of filth that you just washed off your body is now on the tub walls. If it wasn't for the staff this would be a 1 star review. First the Hilton app sucks. Can't check in or out without going to the desk. We arrive at our room and the toilet is running. I'm not about to try and get moved to a different room, I picked the room on the app, the place was full. So I fixed the toilet myself because I know how. The lid for the tank wasn't correct either. Didn't fit. But I fixed the chain that was getting stuck under the flapper. Should I bill Hilton plumber rates? The place is dated, but the staff is excellent. The front desk, the bar, the Cafe. Everyone is friendly and helpful. Melinda, and I believe, Brook at the bar were a lot of fun. Made the evenings relaxing. The young girl that works evenings at the desk, with the tight curly hair was very helpful and talkative. Wish I knew her name. I would definitely stay here again if I was coming to Boston. I just now know to check the room well before unpacking!

Mary Legree

May 12, 2022

Once we checked in and had a few issues regarding a few items needing attention in the room, the remainder of our stay was excellent. On site full breakfast and items from the Market Place facilitated our needs to get our day started without having to stop somewhere for lunch. The cookies were served daily and they were delicious. One of the best locations to stay as many major attractions were nearby. This was a great stay .

Gabriel Vivan

May 09, 2022

O hotel é limpo, muito perto de transporte público e no geral muito bom. O que fez a diferença foi o excelente atendimento e simpatia dos funcionários, especialmente Joel que se esforçou para nos fazer sentir bem-vindos à área de Boston. Com certeza indicarei para amigos e voltarei!

Gabriel Vivan

May 09, 2022

The hotel is clean, very close to public transportation and overall quite good. What made the difference was the excellent customer service and friendliness of the staff, especially Joel who went out of his way to make us feel welcome to the Boston area. I will definitely recommend to friends and come back!

Paul

Apr 09, 2022

Bastante decepcionado realmente com este lugar. O quarto era bom, limpo e confortável. No entanto, foi uma opção com preços mais razoáveis que apareceu, mas eles cobram cerca de US $ 20 por estacionamento por noite. Eu não ficaria aqui novamente, teria escolhido um Airbnb ou hotel um pouco mais caro perto do transporte público. A equipe da manhã foi amigável e parecia boa gente.

Nehal Shah

Apr 09, 2022

O quarto não estava limpo quando chegamos. Havia substâncias leitosas secas na mesa lateral, um balão no canto do quarto e lixo embaixo da cama. Tivemos que ligar várias vezes para obter lençóis extras para o nosso filho e as toalhas substituídas para o quarto. Eles não nos disseram que precisávamos reservar arrumação para vir todos os dias, então nunca removemos o lixo, mais cápsulas de café, sabonete etc ou toalhas limpas. Temos um bebê, então esses detalhes foram importantes para nós. Minha reserva foi feita para mim por uma agência de viagens e já foi paga. No entanto, no momento do check-in, a recepção alegou que não tinha registro, apesar de eu ter a confirmação oficial do pagamento por e-mail. Eu era obrigado a fornecer meu cartão de crédito para entrar em nosso quarto. Eu então tive que entrar em contato com meu agente de viagens e ela começou uma longa correspondência com a recepção do hotel para provar que o pagamento havia sido enviado. A recepção não comunicava claramente para onde enviar os documentos, e meu agente de viagens teve que enviar formulários várias vezes para vários endereços de e-mail antes que o problema fosse resolvido. A equipe da recepção no seu conjunto foram pouco profissional e tinha uma atitude. Eles tratam as pessoas como uma transação e não como hóspedes de um hotel. Para um Hilton Double Tree eu esperava melhor.

Paul

Apr 09, 2022

Pretty disappointed really with this place. The room was fine, clean and comfortable. However, it was a more reasonably priced option it appeared, but they charge around $20 for parking per night. I would not stay here again, would have chosen a little more pricey Airbnb or hotel near public transit. Morning staff was friendly and seemed like good people.

Nehal Shah

Apr 09, 2022

Room was not clean when we checked in. There were dried milky substances on the side table, a balloon in the corner of the room and trash beneath our bed. We had to call multiple times to get extra linens for our child and towels replaced for the room. They failed to tell us that we needed to reserve housekeeping to come each day, so we never got trash removed, more coffee pods, soap etc or fresh towels.We have a toddler so these details were important to us. My reservation was booked for me by a travel agency and already paid for. However upon check in, the front desk claimed they had no record despite me having official email confirmation of payment. I was required to provide my credit card in order to enter our room. I then had to contact my travel agent and she began a long drawn out correspondence with the hotel front desk to prove payment had been submitted. The front desk would not communicate where to send documents clearly, and my travel agent had to send forms multiple times to multiple email addresses before the issue was resolved. The front desk staff on the whole were unprofessional and had an attitude. They treat people as a transaction rather than guests staying at a hotel. For a Hilton Double Tree I expected better.

Gladys Cedeño

Oct 09, 2021

Buena atención

Héctor Archilla

Sep 09, 2021

Creo que lo peor del hotel es la ubicación, en una zona sin comercios, ni casas, ni restaurantes pero bastante cerca de una estación de metro que te acerca al centro en 15 min. Por lo demás, el hotel está genial: habitaciones muy amplias, baño espacioso con bañera y unos jabones estupendos. En el hall de entrada hay un mini bar con café starbucks que te salva el desayuno. En la habitación puedes hacerte café o té y en la planta hay una máquina de hielos. No hay minibar. Al registrarte, te dan una cookie calentita y riquísima. Lo mejor de la estancia fue la atención del personal, ya que tuvimos un problema médico y nos ayudaron a contactar con el seguro, estando pendientes de nosotros en todo momento. Otro punto a favor es el traslado al aeropuerto gratuito. Recomendable.

Gary F

Jun 25, 2021

Funcionários simpáticos e prestativos. Salas limpas. O bar estava aberto, mas a comida era limitada a sanduíches pré-fabricados e saladas que não eram muito atraentes. O café da manhã começa tarde 630. Por estar perto de Boston e do aeroporto, um café da manhã mais cedo seria mais apropriado para a área. Especialmente porque a maioria dos estabelecimentos tem evitado essa pandemia.

Arlo Adams

Jun 25, 2021

O que um lugar agradável do motorista do traslado para a recepção para o controle remoto da tv higienizado, quartos atualizados e pão sem glúten para sanduíches no restaurante. Não consegui sair como estava derramando, por isso não posso comentar sobre a localização diferente de que estava perto da água e parecia bom.

Arlo Adams

Jun 25, 2021

What a nice place from the shuttle driver to the front desk to the sanitized tv remote, updated rooms and gluten free bread for sandwiches in the restaurant. Didn't get outside as it was pouring so cannot comment on location other than it was near the water and looked nice.

Gary F

Jun 25, 2021

Friendly helpful staff. Clean rooms. The bar was open but the food was limited to premade subs and salads that weren't very appealing. The breakfast starts late 630. For being close to Boston and airport an earlier breakfast would be more appropriate for the area. Especially since most establishments have been skipping out over this pandemic.

Erica Schwarz

Jun 18, 2021

Esta avaliação baseia-se apenas na minha experiência ao entrar no saguão com meus pais para ter certeza de que a reserva que fiz para eles estava completa. Mas a experiência foi tão boa que me senti na obrigação de comentar. Jorge, o homem da recepção, era tão adorável e excelente em seu trabalho. A cada etapa da transação, ele foi além para ser útil, incluindo certificar-se de que meus pais tinham um cartão de visita com o código postal do hotel para que o Lyft que eles planejavam ligar de manhã fosse ao lugar certo (dado o muitos nomes de ruas duplicados em Boston). Ele também deve ter notado meu marido esperando em nosso carro do lado de fora enquanto me mandava embora com alguns de seus biscoitos para nós. Suas boas-vindas atenciosas deixaram uma ótima impressão.

João Pizzato

Jun 16, 2021

Lugar incrível! Todos muito atenciosos . Senti falta do frigobar.

Erica Schwarz

Jun 15, 2021

This review is just based on my experience going into the lobby with my parents to make sure the reservation I made for them was all set. But the experience was so good I felt compelled to comment. Jorge, the man at the desk, was so lovely, and was stellar at his job. With each step of the transaction he went above and beyond to be helpful, including making sure my parents had a business card with the zip code of the hotel so that the Lyft they planned to call in the morning went to the right place (given the many duplicative street names in Boston). He also must have noticed my husband waiting in our car outside as he sent me away with a couple of their cookies for us. His thoughtful welcome left a great impression.

Kevin M

Jun 09, 2021

Os membros da equipe foram amigáveis. Quarto era limpo e confortável. Curta caminhada muito conveniente para a estação T. Um bom lugar para ficar como uma base para se locomover pela cidade. Sem piscina ou atividades, talvez não seja a melhor opção para a família, mas ótimo para uma ou duas noites.

Kevin M

Jun 03, 2021

Staff members were friendly. Room was clean and comfortable. Very convenient short walk to the T station. A good place to stay as a base to get around the city. No pool or activities so maybe not the best family option but great for a night or two.

Ruth Wermont

Jun 02, 2021

Apesar de covid, muito confortável, toda a equipe excelente. Cozinha amigável e útil. Ótima compra. Perto de T

Gary Garcha

Jun 02, 2021

Ido como um grupo uma família encontrou um saco de dez centavos e teve outro convidado fumando perto de crianças no hotel. O café da manhã estava frio. O estacionamento estava aberto, mas cobrando 19 por noite, vamos ao Hilton, vamos fazer melhor

Ruth Wermont

Jun 02, 2021

Despite covid,very accommodating, all staff excellent. Kitchen friendly and helpful.Great buy. Close to T

gary garcha

Jun 01, 2021

Went as a group one family found a dime bag plus had other guest smoking around kids in hotel. Breakfast was cold. Parking lot was wide open yet charging 19 a night come on hilton let's do better

Stephen Tatasciore

May 23, 2021

The facility is in a great location near the city's beach and the T. There isn't much around to do and the closest restaurant is about a 15 minute walk. On one side of the building they're building in an abandoned parking lot. The facility itself is somewhat outdated. Multiple things weren't working and in need of repair. It's certainly not what one has come to expect from the Hilton. Book your room at a different hotel.

Osten “Captain Planet” T

May 15, 2021

For a Hilton, I liked it. Staff is friendly and they have warmed cookies for arriving/extending guests. Only thing is it's secluded from civilization but if u have a car no biggie. And it's nearly on the water. Couple minute walk to a beautiful NewEng beach and boardwalk.

Elena Borodina

Oct 16, 2020

Visitei alguns doubletree by hilton hotels e devo dizer que este hotel é o menos agradável. Embora você possa ver que segue os grandes padrões gerais da cadeia e tem muitos recursos excelentes. Minha classificação mais baixa vem de pequenos detalhes negativos que notei aqui e ali no meu quarto, que eventualmente se somaram à sensação confusa de ver um bom hotel em uma grande rede, mas menos manter do que os outros. Minhas principais mini reclamações para a sala 210 são - cortinas no quarto extremamente sujas (veja a imagem), -A TV tinha um sinal fraco (qualquer canal que tentamos, quebra e congela a cada 1-3 minutos), você literalmente não consegue assistir, - no banheiro, a maçaneta da porta e a maçaneta ao redor estão sujas (não muito, mas você pode ver manchas), - a imagem no banheiro tem manchas, acho que porque o exaustor do banheiro não funciona tão bem, - a água na banheira fica enquanto você toma banho apenas alguns minutos depois de terminar o banho, - o guindaste de água está muito perto da superfície da pia, então quando você lava as mãos, você bate na pia e derrama tudo por toda parte, -refrigerator é super barulhento (acho que está quebrado não pode estar funcionando tão alto), eu tive que desligá-lo da tomada para ter algum silêncio na sala, - a tomada das lâmpadas ao lado da cama não funciona, as lâmpadas também não, talvez não estivesse conectada, mas não consegui mover a mesa lateral para conectá-la de volta (muito pesada), tive que recarregar meu celular ao lado da mesa, então eu não tinha meu celular ao meu lado quando dormia (o que seria confortável). Espero que essas pequenas coisas sejam consertadas e, da próxima vez, poderei desfrutar de uma experiência cinco estrelas real que esta rede merece no geral.

Leonard Johnson

Oct 16, 2020

É um bom hotel, mas as paredes são finas como papel. Podíamos ouvir tudo vindo do quarto ao nosso lado, incluindo uma criança gritando à meia-noite e novamente às 7h. Liguei para a recepção e nada mudou. Fique em outro lugar.

Elena Borodina

Oct 16, 2020

I visited quite a few doubletree by hilton hotels and I should say this hotel is the least pleasant one. Although you can see it follows general great standarts of the chain and has many great features. My lower rating comes from small negative details I noticed here and there in my room which eventually added up to confused feeling of seeing nice hotel in a big chain, but less maintain than other ones. My main mini complains for the room 210 are -curtains in the room disgustingly dirty (see picture), -TV had a weak signal (any chanel we tried, breaks up and freezes every 1-3 minutes), you literally can't watch it, -in bathroom, door handle and around handle are dirty(not to much but you can see spots), -picture in bathroom has stains, I guess because bathroom exhaust fan doesn't work as well, -water in bathtub stays while you take shower goes away only in few minutes after you done with shower, -water crane is too close to surface of washbasin, so when you wash your hands you hit the basin and spill everything all over, -refrigerator is super loud(I think it's broken it can't be working so loud), I had to turn it off the power socket to have some silence in room, -power socket from lamps by the bed doesn't work, lamps doesn't work either, maybe it wasn't plugged in, but I couldn't move side table to plug it back(too heavy), I had to charge my cellphone by the desk, thus I didn't have my cell next to me when I slept(which would be comfortable). Hopefully those minor things will be fixed, then next time I can enjoy real five-star experience which this chain deserves overall.

Leonard Johnson

Oct 16, 2020

Its a nice hotel, but the walls are paper thin. We could hear everything coming from the room next to us including a screaming kid at midnight and again at 7am. Called the front desk and nothing changed. Stay somewhere else.

Ana Aguallo

Sep 16, 2020

Me gusto mucho el hotel tiene unas habitaciones excelentes el lugar esta bastante bien, bastante agradable un excelente servicio que nos brindaron en la recepcion, las camas estan bastante comodas, el lugar me agrado mucho un excelente lugar, para pasar una buena noche en pareja bastante agradable

Ricardo Salim Hagen Estrada

Jun 16, 2019

Buen hotel

Gonzalo Luzuriaga

Jun 16, 2019

Nice hotel.

Juan Carlos Espinoza

Jun 16, 2019

Bonito y comodo hotel cerca de la para al subway hacia el centro de Boston

María Liliana Goin

Jun 16, 2019

Es un hotel tranquilo alejado del centro de Boston. La parte trasera da a la bahía Old Harvour, vale la pena recorrerla a pie o aprovecharla para correr. Muy buena la atención y la limpieza.

Sofia de Rubira

Jun 16, 2019

Muy cómodo y buen servicio

Nelson Santana Cuevas

Jun 16, 2019

Exelente lugar

Adolfo Gilio

Jul 09, 2018

Perfecto

Reba42p

Spotlessly Clean, Friendly Staff

As with many, we were still hesitant to travel, even as Covid restrictions were being lifted. The room was spotless! The hotel offered the choice of full housekeeping or limited. Every staff member...

ArielaAharon

Amazing experience â¤ï¸

We were in town to see our cousin who is in hospice. All of the staff, including the cafe staff (Ping), the manager Kira, housekeeping, and security were so kind and accommodating. Thanks especially...

Aubre R

Very Accommodating

I'm visiting because my mother is in hospice so I had a few rooms for me and my family. Everyone was so very accommodating during this difficult time, especially Kira! Very good directions on how to...

FenwayTex2021

SECURITY GUARD Paul Smith

Not the average security that you'd expect at the Double Tree. He performed his duties over and beyond the call of duty. He was friendly, professional, and yet was able to still be a positive...

Gabrielle C

Donât EVER book a room at this DoubleTree!!!

We booked 2 rooms for a one night stay. One room had the toilet flood all over within the first 5 minutes after check in. We were given a new room on the on the other side of the hotel and that room...

217aroman

Failure to Process

Hotel did not accommodate a credit authorization in a timely manner to prepare for a guests stay and inconvenienced the guest and business owner. Would not recommend them for someone operating a...

JamesMA02116

Average hotel

Hotel is starting to show its age. Needs to be more modern. Needs a lighter tone. Very dark and dull. Great location. Easy access to public transportation and highway. Food is great, although a...

sbagen

Great stay

We had a great time. Clean and cozy room. Love the big bright pit up mirror in the bathroom! Was a great location close to highway. The stafff was great too they were able to help with a minor noise...

shah6872022

Very very bad

I would not recommend anyone to stay at this hotel. The quality in this hotel is below expectations. When I ask for room service I was advise to give them 24 hr noticed. I was not aware of this at all

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