SureStay Plus by Best Western Stevensville St. Joseph
5050 Red Arrow Hwy, Near the beach, Stevensville, MI 49127, United States
Rating
4
Price Level
$$
Rooms
75
Pets
No
29
июн
SureStay Plus by Best Western Stevensville St. Joseph, Stevensville
Price & Availability
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Overall
Very Good
4
455 reviews
5
189
4
142
3
95
2
64
1
50
Customers Review
Value 4
Location 4.6
Cleanliness 4.2
Comfort 4.1
Neighborhood 4.2
Amenities 3.8
Condition 4.1
Quality 3
Recomendation 87.9%
“Check in was just so so. Lobby felt as if air conditioning not working and lobby doors open. Room condition was not as expected. Bathroom door had what looked like a bullet hole. Next morning no hot water in shower. When checking out mentioned no hot water "Oh yeah they're working on that" asked if they had grab and go sacks "No we are not doing that". Air in lobby still not working. Dinning staff didn't look professional, so decided to breakfast at another place. Certainly not what we expected from Hilton's chain. Will not stay again”
— Dennis H
“I was very disappointed with this Hampton Inn, and I cannot imagine Hilton wants this hotel representing its brand. The person who checked us in at 8 p.m. was dressed in sweats and was lounging in a chair behind the desk. He was not unpleasant but wasn't very professional. The room was dark and the window shade was not working properly--crooked on the shade roll. The hollow bathroom door had a hole on the inside, the grab bar in the shower was loose, and I had to stand on the toilet seat to reach the (very dusty) tissue box, which was on top of the towel shelving. There we no hand towels, but there were two bath mats. The carpet felt slightly sticky under my bare feet. The breakfast room was overly warm, but the woman who was cleaning and tending to it seemed to be on the ball. The ice machine and vending machine on our floor (3) were both out of order. I had a feeling that some of the employees were temporary, perhaps coming in just for the day, or the week, or whatever. I understand the current difficulty finding service help, but this didn't look on the up and up...the morning we left I saw several of them hanging out near a vehicle at the edge of the parking lot. It wasn't a terrible experience, but it was definitely not what I'd anticipated from Hampton Inn.”
— Bonnie Myhrum
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