NH Collection Venezia Grand Hotel Palazzo dei Dogi
Fondamenta Madonna Dell' Orto, Calle Larga Piave, Near Venetian Ghetto, Venice, 3500, Italy
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
64
Pets
Yes
05
Jul
NH Collection Venezia Grand Hotel Palazzo dei Dogi, Venice
NH Collection Venezia Grand Hotel Palazzo dei Dogi
NH Collection Grand Hotel Palazzo Dei Dogi offers a quiet setting with a luxurious garden in Venice. All air conditioned and with free WiFi rooms at the NH Collection Grand Hotel Palazzo Dei Dogi come with a desk and a flat-screen TV as well as a private bathroom equipped with bathrobes slippers a hairdryer and free toiletries. The professional staff are available 24/7 to provide support and advice on what to do and see in the surroundings. Lounges bars and restaurants here are beautifully decorated. The Luxury Spa provides a wide range of wellness services. Waterbuses can be found close by and the property also offers a complimentary shuttle service to St. Mark's Square available upon request. Santa Lucia Station is within walking distance.
Price & Availability
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Overall
Excellent
4.4
290 reviews
5
1244
4
451
3
173
2
83
1
79
Customers Review
Value 3.9
Location 4.1
Cleanliness 4.6
Comfort 4.3
Neighborhood 4.3
Amenities 4.5
Condition 4.4
Quality 4.6
Recomendation 80.2%
“This was the absolute worst travel experience I've ever had. I booked this hotel (two beds) while traveling with a friend for two nights in Venice. We booked this hotel due to the beautiful photos and the restaurant that was mentioned as part of the hotel. When we arrived, it took 15 minutes for anyone to pay attention to us. We were then told we had been upgraded to a canal view room. We asked to verify that this upgrade had two beds, as we were two friends traveling and needed two beds, and were told yes. We bring our bags upstairs to find this is only a one bed room. We immediately go back downstairs and are moved to a different room. We dropped our bags and went to get lunch. When we arrived back, we found a maintenance person in our room. Our room had been flooded in the entrance by the A/C. It was then that we noticed that there was black mold and water running down the walls. We desperately had to use the restroom and it was then that we discovered that the toilet was filthy and had not even been cleaned. We then went downstairs and were moved to yet ANOTHER room. We got to this room and it also had just one bed, so we went downstairs again and were told this time that the beds could be separated and someone could come up to do this. At this point, we asked what time the aforementioned restaurant opened for dinner. (The reason we booked this specific hotel is because it came with a $100 resort credit to be used at the restaurant.) We were then told that the restaurant was closed. This is not mentioned in my booking or on the hotel's direct website at all. We then went out for dinner elsewhere. When we arrived back late in the evening (around midnight), we found that our room had not been set up with two beds. We ended up actually falling asleep in the lobby while we waited OVER AN HOUR for someone to be able to help us. Separately, we were told that we could use our $100 (about 80 Euro) resort credit at the bar or on breakfast. We found this unacceptable and misleading. We specifically booked this hotel due to the photos of the restaurant and food. We do not drink and honestly the breakfast looked gross and basic. We were unable to utilize this benefit. This horrific experience totally ruined our once in a lifetime trip to Venice. DO NOT BOOK THIS HOTEL! We have asked for a refund or accommodation and have tried to work with the hotel, but they have refused. Hence this review.”
— Ashton Tibbitt
“Eu gostaria de poder colocar 5 estrelas porque a equipe e o serviço de concierge foram super prestativos e realmente nos deram um ótimo reconhecimento + lidaram com todas as nossas reservas para tudo o que não tivemos tempo de planejar com antecedência, e eles cumprem os outros 5 hotéis estrela em que tive a sorte de ficar. Os jardins são lindos e o píer na parte de trás do hotel oferece uma excelente vista. No entanto, durante a nossa estadia, o hotel estava sendo reformado, o spa estava totalmente fechado, o restaurante também, e o café da manhã era bastante básico. Todas essas desvantagens não alteraram as tarifas das noites e nada disso foi explicitamente mencionado no momento da reserva. Entendo, não há hora perfeita para refrescar o interior de um hotel, não há como fazer isso sem martelos e furadeiras durante a maior parte do dia, mas não deveria ser pelo preço total das tarifas do hotel para o hóspede que livro naquela época. Novamente, nada contra a equipe do hotel, todos eles eram de fato 5 *, mas mais uma mensagem para a gerência do NH.”
— Wahid Razali
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