“Ruby at the front desk was amazing since day 1. We stayed here for a week this December. When we first arrived there was an issue with room accommodations as they didn't have the one requested to accommodate our family although we had booked months in advance. It was crazy busy and Ruby helped get us the room we booked. She was so great and welcoming the entire stay. She was someone that everyone needs to work with very helpful and very diligent in crazy busy situations. Location was great. Snack bar was nice to have open 24/7 for the kids. Pool was great it was nice grabbing a beverage after a long day of Disney and activities and heading for the pool. Kids loved the pool. Shuttle bus only went to Disney a couple times a day so we had to use uber our whole stay. Was not impressed with that. They definitely need more shuttle accommodations for guests. There is a few places to walk to nearby like a shopping center with some small shops and restaurants so that was nice. Was hoping to get a nice view but some rooms have a view of a rooftop like ours. Breakfast was not free and in my conformation email it did say free breakfast so we didn't even end up eating breakfast at the hotel ever. Nice hotel overall and staff was great just a few things that would have made things easier.”

“The good: Rooms were clean (still did my own Lysol spray down upon entry).Front desk staff was welcoming and nice. Loved the balcony and pool area. Located in good area, everything you need is right there. Parking is a breeze.The not so good: No microwave in room, only 1 tiny microwave in the lobby area for the entire hotel’s guest to use (in a pandemic) dumbest idea ever. I waited 20 mins just to heat some pasta. Only 1 ice machine was working. I understand no housekeeping due to COVID however if someone is staying at the hotel Room Past 3 days, you would think that they would put more than 2 rolls of paper, coffee items and more towels in the room.”