Experience Luxury at Mandarin Oriental Kuala Lumpur in Malaysia

Mandarin Oriental Kuala Lumpur

Kuala Lumpur City Centre, Near Petrosains Science Discovery Centre, Kuala Lumpur, 50088, Malaysia

Rating

4.7

Travelers Choice

2021

Price Level

Rooms

632

Pets

Jul

Mandarin Oriental Kuala Lumpur, Kuala Lumpur

Mandarin Oriental Kuala Lumpur

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Wonderful

4.7

992 reviews

5176

1181

293

119

Customers Review

Location 5

Cleanliness 4.8

Comfort 4.7

Neighborhood 4.8

Amenities 4.6

Condition 4.6

Recomendation 86.1%

“Stay here for a night and I ended up liking it so well! First the room - so breathtaking with a good view. The room is big for two people with a lot of tv channels and so I ca hop on a comfy blanket, have a nice weekend and stay in the cool room! They also provide the qibla direction so it's convenient for us to pray.They have wide parking space, friendly customer services and what great about this hotel is that, all places in KL is near. So you can just walk around without taking your car.”

— Nurhanisah Noh

“Simplesmente o melhor hotel em que já tive. Tudo é pensado ao pormenor, para bem servir o cliente.”

— Pedro Miguel Antas de Barros

Customers review

Overall Wonderful, 4.7

Location 5

Cleanliness 4.8

Comfort 4.7

Neighborhood 4.8

Amenities 4.6

Condition 4.6

Recomendation 86.1%

Anna Paola Lot

Jan 05, 2021

O hotel é um luxo! O quarto é amplo e a cama muito confortável! Café da manhã a parte, mas vale cada centavo pela variedade!! Amei!

Jonas Castro

Jan 05, 2021

Tudo.... O tratamento é dez, o lugar otimo e tur funciona perfeitamemte.

Mauricio R. dos Santos

Jan 05, 2021

Hotel maravilhoso... Funcionarios otimos, quartos aconchegantes, area da piscina inpressionante com borda infinita e vistavpara o parque. Cafe da manha farto. Se tiver a oportunidade de ficar no club level, vista linda comida e bebida a vontade por duas horas.

Pedro Miguel Antas de Barros

Jan 05, 2021

Simplesmente o melhor hotel em que já tive. Tudo é pensado ao pormenor, para bem servir o cliente.

abir Izzati

Jan 04, 2021

Check-in was terrible because of the crowd. Waiting crowds at the lobby, long lines, screaming children & crying babies for about 30 minutes before I can finally check in. Came on time at 2pm for full experience but had to wait for 30 minutes ~ 40 minutes before finally getting in my room. Appreciate the tidbits that MO has offered but I prefer you compensate my 30 minutes better.Checking out was another issue. The staff attending me at the counter was SNEEZING!!! This is unacceptable back in the old norms, what more during this pandemic? Sneezing and snorting throughout my check out process. I was very uncomfortable.Room wise- okay. Everything was okay (tho looks old) but you got what you paid for - nice view of KLCC (for my room), comfy beds and excellent housekeeping service. One minus point - please change your shower gel, it smells terrible!

Fumi Akaike

Jan 04, 2021

Thank you so much for your warm hospitality! I love all the services, from the beginning at check in counter to the check out, especially when I called to order in room breakfast, the concierge was brilliant!We will definitely come back. Thank you again.

Umar Alisan

Jan 04, 2021

Overall my family of 6 members (staying in 3 rooms) enjoyed the overall experience. The breakfast was superb. Our only complaint is the 70 minutes (from 418pm to 528pm) queue to check in on Friday (1/1/2021) and the check in process took more than 15 minutes, which I have never experience is my 30 years experience staying in 5 star hotel.

Nurhanisah Noh

Jan 03, 2021

Stay here for a night and I ended up liking it so well! First the room - so breathtaking with a good view. The room is big for two people with a lot of tv channels and so I ca hop on a comfy blanket, have a nice weekend and stay in the cool room! They also provide the qibla direction so it's convenient for us to pray.They have wide parking space, friendly customer services and what great about this hotel is that, all places in KL is near. So you can just walk around without taking your car.

Linda Naz

Dec 29, 2020

The only thing I am not so fancy is the mattress topper is too soft to my liking. I end up had a backache. I wish there’s an option for a firmer bed and pillow. But overall I have a pleasant stay because the check in was fast, the room was clean, the staff was friendly and the in-room dining food was a good quality and scrumptious especially the lamb and mezze platter. A few times I requested my hot drinks to be super hot and they sent it exactly as I wanted. Well done!

Sabiah Parkar

Dec 27, 2020

Staff were extremely helpful and friendly. The service was smooth and very efficient especially considering it was a very busy time at the hotel. When we arrived, check in was very busy but staff were helpful, friendly and very professional making it all run very smoothly and move along as quickly as possible. We were even provided with a waiting area with refreshments and TV for the kids in this time. From check in to check out every encounter with staff at MO was pleasant and warming. The gym is well equipped and the facilities are lovely. The location is just perfect when staying in KL. We will definitely try to return to MO KL again in the future.

Treehouse Cookery

Dec 25, 2020

We've been to the Mandarin Oriental restaurants for many years and the food is always excellent especially the Japanese and Dim Sum. Only now, my daughter and I decided to stay at the Mandarin hotel for a night out. When we do our booking, it said that a room upgrade is part of the package, but of course, we never got it because our room category is not part of the deal (as mentioned by the lady at the reception). This was not a problem but you should NOT mention free upgrade if there is a certain category required. Nonetheless, the room was beautiful and the view stunning. Unfortunately, we had the worst sleep ever, because sleeping on the bed was like sleeping in a bowl that is not big enough for your whole body (you get the picture). It was just too late to complain because we only went to bed after midnight. Luckily we booked a 1 hour and 30 minutes massage the next day to counter-attack the bad sleep. In the spa room, we had to fill in a questionnaire asking what we like and where on our body would we like to concentrate during the massages. My daughter wanted a standard full body massage and I would like the masseuse to concentrate on my shoulders, neck and back. However, the ladies did exactly the same to both of us while we had 2 different requests (we were in a 2 person room). I did not make a complaint at the time because my daughter seemed to enjoy her massage. For me, that was more important. And lastly, not to mention, your breakfast waffles were burnt and dry, your smoked salmon was too salty and your croissant was stale. Overall, I’d still give it a 7 only for the fact that we still love the restaurants.

annis e

Dec 23, 2020

My mum & i had a good stay. it was our first time and we enjoyed. Since i emailed in advance to reserve spa and dinner, it was a breeze for us for our reservation. I couldn't give 10 because was not impressed with the buffet dinner. We didn't enjoy some of the food. Spa and jacuzzi was good. likewise enjoyed the birthday cake. Thumbs up for all the staff. Excellent service and good location.

Mike Kim

Dec 22, 2020

I had peasant stay at the hotel week ago. My latest visit was 8 years ago and they has been doing great maintenance job to maintain good conditions. However it has some fluctuations on breakfast quality. On first day, it was great as usual but the other days wasn’t. Not only for quality but also service. They need stable quality service. Other than that issue everything was good.

Alkid Kadir Afkar

Nov 28, 2020

Wow! Everything was exquisite! It was a lucky day for me as I got an early check-in, my room 2331 was already ready. I didn't go out from the room at all as I was kind of exhausted, had a very long nap on the amazingly comfortable king bed! I had a Deluxe City View Room King. I personally adored the bathroom the most. I was lazy to go out and decided to order an in-room dining service - Curry Laksa! It was absolutely scrumptious though it was fairly spicy, loved it. The breakfast was a buffet setting with great selections - Continental, Chinese, Malaysian, Indian and Healthy. I also loved the Mosaic restaurant interior design and layout, simply elegant. The overall customer service was excellent. Had an express check-out and it went smooth. On the other hand, I was a little bit unhappy because the room door could have been sound-proofed as I could literally hear people talking outside and whenever any room was under housekeeping.

Georges Boutros Bacha

Feb 05, 2020

Impecável!! Do atendimento, quartos, café da manhã, etc... Tudo ótimo

Jaime Corona

Feb 05, 2020

Excelente

Paulo Motta

Jan 05, 2020

É.espetacular ..Um dos melhores hotéis.

André Liberali

Jan 05, 2020

Um ótimo magnífico, com quarto muito confortável, ótima localização e um café da manhã para não esquecer em função da variedade de opções de todo o mundo e pela qualidade dos alimentos!

Marcelo Galli

Jan 05, 2020

Otima localização, quartos grandes banheiro otimo, cafe da manhã muito bom.

Miguel Antún

Jan 05, 2020

Muy fino! Me encantó la atención y la calidas del hotel en todo sentido. Muy recomendable.

Andrea Veroli

Jan 05, 2020

Excelente hotel. Supera todas las expectativas en todos los servicios. Muy recomendable!

Manuel Vazquez

Jan 05, 2020

Realmente un hotel 5 estrellas, con servicios 5 estrellas. Con un precio muy ajustado que lo hace muy, muy atractivo. Buena piscina con vistas, desayuno 5 estrellas y umonton de servicios que se echan en fakta en otros hoteles que se ponen las 5 estrellas sintener ni 4

Claudio Hernandez

Jan 05, 2020

Si estás buscando buen hotel este, te encantará por su servicio y comodidad

Maria Borras

Jan 05, 2018

Lujazo de hotel! Cerca de las Torres Petronas....servicio excelente

Normanjim

Total miss for a great hotel chain

I am a âfanâ of the mandarin oriental. I will always choose this hotel if I can. This one was a total miss. It was Valentines Day and they were unable to secure me a place to eat dinner. Not even at...

_mohbadawy

Excellent Hotel

I stayed at Mandarin oriental Kuala Lumpur from 02 â 06 February 2019. This is my second consecutive year stay. The best location.As usual, excellent service, especially the consigners, the breakfast...

SasquatchShu

No wonder it's ranked #1

We travel to KL quite a bit for leisure and never tried the MO till now. Our previous stay was at FS which was rather underwhelming so we came with cautious expectations. What a delight! Location...

Lim K

Good service by Mr Taza

Thanks so much to Mr Taza for his good service and recognised me as elite member. I will bring my guest coming again in future ti enjoy the food and drink at here. Really good environment and...

dr_ganlt

What a Christmas joy!

Had our usual family Christmas outing, this time in KL due to restrictive overseas travelling because of Covid-19. Stayed in this classical hotel for 2 nights 3 days. Enjoyable family bonding and...

AimanZulkhaire7

Mr. Aiman

Had a wonderful staycation here for our birthday/anniversary. From the warmth of ur doorman to the housekeeping. Love every bit of our stay. Bravo to all M.O team. Everyone is so welcoming with ur...

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