“The hotel and rooms are nice but boy can they work on their customer service. My partner and I are both pilots so we stay in hotels half of our lives but boy was this one noteworthy in poor customer service. We arrived late on a Saturday night to be greeted by a very un pleasant front desk attendant who not only seemed to be bothered we were there but very rudely told us we would have to pay for parking. I understand some hotels charge for parking as a policy and I get that but the way she said it made me not want to give this hotel another penny. I told my partner I would go park somewhere else. The front desk clerk seemed annoyed with me as I left and smuggly told my partner after I left to tell me once I got back to the room that there is no free parking in the adjacent hotel and that I would get a ticket. I easily found free parking a 3 minute walk from the hotel. When I walked back in the hotel the front desk clerk didn’t even make eye contact with me. After going upstairs to the room I found that our room was directly next to the elevator and I’m sure she put us there out of spite. If it wasn’t so late I would have for sure canceled my reservation and went to a different property.”

“The room was a good size for a single king bed. It was comfortable, but no one came to clean my room or restock my towels in the morning. The tub also needed a good scrubbing, and the chair didn't look clean either. The breakfast was good, and I was glad to see the waffle maker (the blueberry muffins were the best thing). I'm glad the room did come with a microwave because that was the most important amenity to me (because how else are you going to heat up your food you put in the fridge).”