SpringHill Suites Phoenix Downtown
802 East Van Buren Street, Near Phoenix Convention Center, Phoenix, AZ 85006, United States
Rating
4.5
Travelers Choice
2020
Price Level
$$$
Rooms
121
Pets
No
26
Mai
SpringHill Suites Phoenix Downtown, Phoenix
Price & Availability
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Overall
Wonderful
4.5
981 reviews
5
145
4
172
3
49
2
12
1
7
Customers Review
Value 4.5
Location 4.6
Cleanliness 4.5
Comfort 4.6
Neighborhood 4.3
Amenities 4.4
Condition 4.4
Recomendation 90.5%
“This was my first time in Phoenix, AZ and SpringHill Suites made me feel right at home. I stayed in a King bed room with 2 other girls, so I slept on the pull out couch while they shared the bed and the room still had plenty of space with a gorgeous view of palm trees and the mountains. It was well kept, clean, and the staff was always very friendly. My only minor complaint was the slow speech and slightly bumpy elevator ride, but the stairs were extremely well-maintained and a good alternative. The location is just a 10 minute walk from the main strip, so ubering or walking was an easy commute. Additionally, the free shuttle to the airport after my stay was the cherry on top to a wonderful experience. I would be happy to stay at this location again.”
— Grace Brown
“This hotel, and the attitude of the manager Sharon are absolute trash. There is -NO- TV service because a "transformer was hit", the elevators are down, and they didn't make up our room today and they gave no reasonable explanation or accommodation for anything aside from them claiming full occupancy and there was just no way they could get any of the rooms refreshed after 100 checkouts. The complimentary breakfast was there, but certainly wasn't worth the trip to the lobby. There is a giant crack in the wall of our shower and the bottom of the tub is oddly flexible, and certainly unsafe for anyone not perfectly steady. There are better hotels for the price all over the city. I will be following up with Marriott corporate and my credit card, because this stay was horrendous.”
— AJ Craig
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