Location is ideal for Lime Street train station and city center to Liverpool One and the sea. The rooms are spacious but the building is old. Faced not functioning Aircondition during the heat period in August. The staff are very friendly and cooperative. The access the area very convenient. Breakfast is good with excellent services and hot food

Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any place. This site will compare countless booking web sites and usually will have rates much cheaper compared to others! Thank me later! This hotel is the best rated in this area. I've been coming here for years. If you choose this place you won't be disappointed. The staff in hotel could not have been more friendly our helpful, I would like in particular to thank Robert who could not do enough for us ( group of Ladies from Ireland) a very professional endearing young man....Hotel was beautiful, clean central to everything, couldn't have asked for better

A truly great base in the heart of the city centre. The staff are brilliant and the food is spot on. I spent a long weekend with my wife to celebrate our wedding anniversary, the cleaners saw our anniversary cards and had a few gifts sent to our room which was very unexpected. They wrote in the card that they were thrilled that we had chosen their hotel to celebrate our 30th wedding anniversary and they gave us a lovely bottle of champagne! It absolutely made our weekend. Fantastic! We can't wait to return.

Bom serviço.

Perfeito. Do lado da estacao de trem, perto de tudo, quarto espaçoso,equipe simpatica e eficiente. Muito conforto.

Serviço básico, Internet free nos quartos não disponível, lamentável.

Ótimo atendimento. Excelente localização. Os quartos são espaçosos e o chuveiro foi o melhor de todos os hotéis que visitei no Reino Unido,maravilhoso .

Simplesmente funcional com excelente serviço de hospedagem.

Boas instalações e atendimento simpático. Gostei!

Awful experience.. they charge you more than other places but the amenities are just same as cheap travel lodge. What the point of paying you guys more. The lady at reception was nice while we were checking in... However checkout was very dry and rude. The lady didn't mentioned anything about how am going to get my deposit back and I have to message them through booking.com asking about it. Receptionist need to be more trained and helpful... this was my last stay here and such a waste of money

The room service was very good. The room was very basic and the hot water wasn't working for the shower but was working for the bathtub for some reason. The bed was quite hard but comfortable. The room service menu was quite good. However what really let it down for me was that the hotel had an event going on mid-week and there was loud music blasting through to every room in the hotel until 1am. I would probably expect something like this on a weekend or during the week in Ibiza, however a lot of people stay at this hotel for business trips during the week, just as I was, and we certainly did not expect to not be able to get to sleep until after 1am because of a club night going on downstairs. I was really disappointed by this and did complain and say that they should have made us aware of the planned event when we booked so that we could have mafe the decision to stay at one of the many other hotels nearby. Granted the lady at reception did give me free parking by way of an apology, however she also said that the hotel doesn't know at the time of guest bookings that there will be events being held at the hotel. That does make sense because of course some people would book a room far in advance to secure a good rate, however in this particular instance I had booked the room in accordance with a special room rate for this hotel which was specifically secured by the organisers of a two day conference I was attending at St George's Hall. Therefore the hotel would have known that people like myself who used the special room rate were attending a work conference and so they could have been more considerate of our early starts and perhaps not allowed for a booking for a loud party during the conference. Needless to say, I won't be staying here again as my clubbing holiday days are long gone.

Staff excellent, bed comfortably, great selection of teas and bathroom products to take home 😉.

Dated Luxury in a great locationI was really deliberating about booking here because of all the reviews about the lack of appropriate air conditioning in the rooms and them being very warm. I should have listened to those reviewers! It was indeed so hot we couldn't sleep well at all. As a TITANIUM member, they had done everything to make the stay better by upgrading us to a wonderful suite! But still, the heat alone killed the experience and that is the only reason I am giving this 3 stars and not a 5 Star ratingLOCATION: Excellent location close to the Train station and all attractionsDINE + DRINK: Lobby level Bar that is great for a pre-evening drink. Didn't check out the restaurant, as there were plenty of wonderful bars, cafes and restaurants located around the hotel.ROOM: We stayed in 603 which was a Penthouse Suite, so this review is based on that; VIEW:sweet view of the station and the heritage buildings outside; SIZE: Very spacious suite with a living room and huge bedroom; AIR-CON: the biggest letdown and FAILURE in the room and the stay!; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Good spa-quality cosmetics by ACCA KAPPA brandFACILITIES: A really good Gym with a full range of weights and Cardio machines - perfect for a full-on workout!SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of.HOW WIRED YOU WILL BE: Free high-speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, movies and a wide variety of entertainment in multiple languages

Family room a great size and nice jacuzzi bath. Great location in the centre and nice little bar downstairs. Unfortunately the air con was broken but gave us discount.

This was absolutely a 5 star stay. The reception desk was very courteous and welcoming. The room was specious and super clean. Both my kids and I had plenty to eat from their buffet style breakfast. And if you are looking for a hotel downtown Liverpool with only 5 min walk from the Lime Street station, I think this is the place for you. I am already looking forward to our next stay.

For the most part, had an average experience. I booked my rooms through my Amex travel site and did not realize I did not book directly. At check-in when I asked about my Marriot Bonvoy membership, I was quickly dismissed because my reservation was not a direct booking. I was given an outdated room. Toilet did not flush properly and had to take a cold shower in the morning. I did not bother complaining because of my experience at check-in. It was after all just a night stay. I've stayed at several Marriott hotels before and this one was my least favorite.

Lovely clean hotel with very nice rooms although a touch on the warm side. Reception staff really good and helpful. Bar prices very reasonable for a chain hotel. Great buffet breakfast with additional chef doing eggs and omelette to order. Pity no onsite parking but the multi storey is just opposite and free fir guests through a ticket validation. Hope to return again.

Excelente hotel, ubicado en el centro de la ciudad, habitaciones amplias, el personal super amable y el desayuno buffet variado ycon buenos productos. Gracias por hacernos sentir como si estuviéramos en casa, para volver muchas veces. Enhorabuena

Gran hotel y gran atención. Habitaciones equipadas con todo tipo de detalles esenciales. Recomendado. Ubicación genial i con un entorno muy tranquilo.

El hotel es lindo, tiene habitaciones muy espaciosas y comodas, y en conjunta es un lugar en el que se puede decir que no se siente lleno de energias negativas. Me gusto mucho.

Estupenda ubicación , puedes ir caminando a todos los lugares de interés. Las camas súper cómodas.

Air cooling system not working and room was 86 degrees. Not able to move us. Bus stop right outside window with doorbell chimes and loud announcements. Nice bed and bathroom.

El hotel es muy malo. El desayuno poco variado y muy escaso. A Marriott se le cayeron todas las estrellas con este hotel!!!

Great rooms and customer service. The gym and pool were great. They even had a steam room and Sauna. Breakfast was great!

Good location and excellent service. Too noisy, and the room was boiling hot.

Short review? everything suited - get A/C installed a bit quick. Good location, good standard, excellent staff, overall very enjoyable the whole building was too warm - noted they had fans in all rooms - what about A/C? be OK in winter!

nothing special - your run of the mill 3 star trying to be a 4 star hotel. The cost was excellent, and the staff was helpful. The hotel itself is awkwardly located in liverpool. Nice location if you're going to the theatre - otherwise meh. Tough one way streets - got a ticket.

The location is perfect. The staff are friendly. Housekeeping is somewhat unreliable. Breakfast is skimpy.

This hotel is a great location for visiting cultural and shopping areas of Liverpool. The hotel is well maintained and the staff is very efficient. Really great staff. Alan (concierge) very helpful. Nothing

Beautiful hotel Thankyou so much for service of stay was amazing staff where so kind Thankyou great location would definitely come back was worth every penny just a standard room which looked better...

good to know the hotel has taken in fire victims one elderly lady clearly dazed from her recent experience was wandering round in a haze in reception and bar/restaurant area but was handled...

From start to finish was an amazing stay!!! Arrived in Liverpool after a long journey to watch the Liverpool Legends VS Barcelona Legends at Anfield. From the moment you entered the hotel you were...