“Terrible experience. The shower leaked through the wall into the bedroom each time we used it. The first time we didn’t realize and a suitcase was by the wall by the bed and it soaked through so much that it got our clothes wet (not to mention soaking the carpet each time we showered). We went to the front desk multiple times (6am, noon, 4pm) to get more towels since ours were used drying up the bedroom floor and each time they said they would send them right up and they never came. Apparently they don’t keep towels at the front desk so we eventually went and got the small fitness towels because we had no other choice. Then on the third morning a piercing alarm on a box mounted on the wall started going off at 5am. When I called the front desk, they said they couldn’t remember what it was but don’t worry about it, you’re not in danger and just hit the red button to mute it. It went off 3 times before 6am. I called the front desk again and she said she would send someone who never came. Between the unhelpful employees, the alarm, and the leaking shower that soaked the carpet, it was one of the worst stays I’ve had.”

“Enjoyed our experience. In town for a comedy show from 4 hours away. We arrived an hour before check-in and they got us in our room right away. Staff was friendly, helpful and professional. Room was comfortable and clean. Great location downtown. Would definitely stay here again.”