Not a GREAT hotel. The location is convenient to downtown/ west Ashley and James island. The rooms are old and worn out. The floors were not swept or vacuumed from previous guests. Other closer Marriott that are better options to downtown or Mount Pleasant that I would recommend.

As a lifetime Gold member who has been Platinum for several years as well, this was quite possibly the worst hotel experience I ever had. It began with having to wait over 30 minutes to check in because only one person was working the front desk and they were in no hurry. I was then told they didn't have any King rooms left, although that's what I reserved and I had checked in on the app the day before arrival. Instead of the King room, I received an ADA room with a queen bed, which was not one of the rooms under renovation and was the quality of a room at Motel 6. The next morning (at 4:00 am), there was no hot water which made the stay even less enjoyable. I can live with a queen bed, mind you, but it's about the fact that I didn't get what I reserved. To me, that's the point in making the reservation and selecting your room at that time. I don't understand the point of "checking in" early on the app and getting a mobile key if you still have to stand in line, nor can I understand how a room I reserved would not be available if I reserved it and checked in early. Marriott customer service was not helpful and offered me 7,000 points - all for a hotel that costs over $200 a night and over 40,000 points to reserve a room at. Since I'm lifetime Gold, I have absolutely no reason to remain loyal to Marriott and will happily shop for the best prices when making future travel. Best advice is to find another option instead of this hotel.

Keekee made sure all our needs were taken care of. No request was beyond her job grade. She was pleasant and made us excited to stay in this establishment. Wonderful service! In addition, Chiquita was also awesome! She was very polite & courteous. In fact, all the staff spoke when they saw us and were very professional. Also the night shuttle driver was excellent. Thank you to all the staff at this location. We had an excellent experience!

Definitely not to the Marriott standards. While it served our needs, the room could have been cleaner and the carpet is just nasty. Kitchen needs to be cleaner and the window in one of the rooms didn’t fully close. I would also like to note that the towels are for kids as no full size adult would find them to be standard.

A welcoming, friendly and amazing check in experience. Top notch Front Desk Agent! Great location. Our room was a bit dated, torn/loose carpet, hair and debris on the kitchen and bathroom floor. I decided I’d just let that go, no big deal…I’d wear my sandals and bleach wipe the toilet. But….pulling back the blanket to discover an array of hair was just gross and unacceptable. Yeech! The night auditor was kind and provided new, fresh sheets and pillow cases. Housekeeping Management must stress the importance of how to train their staff on room cleanliness. Why do I know this is important, I worked as the Director of Sales for 15 years at the Residence Inn. This was not Marriott Guest Service!

This property is customer oriented. Check -in even with the current construction was very easy. The personnel are extremely friendly and there to help you. The breakfast from 6 am - 9 am is...

This hotel stay makes me regret the fact I am a Platinum member. 3 night stay in a 2 bedroom suite. The room smelt like a wet dog. The carpet was worn and stained. The a/c in one bedroom was...

Even though they are under construction, all of the amenities were provided as well as ever expected. Our stay was only for the night, but the suite would have been equally pleasant for the whole...

Our stay was good. The King studio is a really nice size. Nice to have a full refrig to keep things cold and the freezer for our ice pack and for ice for our cooler. The room needed updating...

Very shabby hotel. Loud blaring music all night made it impossible to sleep. Extremely overpriced for the quality of hotel ... I would not recommend anyone to stay here. It says it is downtown with a...

My parents and I stayed here for four days. The exterior and lobby were well-kept, but I found dust in the drawers, small hairs on the towels, and dog food on the floor of our suite's bathroom. Some...

Worst hotel I’ve ever stayed at, especially for the price. It’s more like a motel you’d find on a barely used highway. Mold, cracked baseboards, loud appliances, cracks in bathtub, old, funky...

I am a Marriott member. I’ve stayed in many residence inns. Even lived in one for several months. This is NOT one I’d recommend. Our room and bath were old to the point it just can’t look clean...

Disappointed! I’m a lifetime Marriott Titanium member therefore I’ve experienced the full complement of Marriott’s. This property is disappointing! Worst breakfast I’ve ever experienced. The room is...