“I had to change my review score because I left a jacket behind and called the next day but they refused to look for it because it was after 5pm. I called again the next day and they said they would call back but didn't. Then 4 days later I called again and they did call me back but then said "we couldn't find a sweater matching what you described" when I clearly said Jacket every time. I also failed to mention that we were in two different rooms, in both rooms the shower draining was so slow that you would be standing in a large puddle of water by the time you finished. Additionally, the hot water didn't work in the sink of the second room and the shower constantly had air (I'm guessing) in the pipes that would rattle whenever you used it. Plus the room had a layer of dust on any surface above eye level and the sink had black grime in it. Everyone was friendly and room service was prompt. The location was too far from the pier for my needs, didn't go to the zoo, too far from laundry services. I'm a long term stay because of my work so this hotel isn't great for that but it's also not the worst. The bar tenders are good people and the restaurant staff is also pretty great, the food is hit or miss, but only the salad has parts I didn't want to eat. The balcony is wonderful, but be careful to not fall off, not great for little kids, there are rooms without balconies. The hot tub was in use almost the entire time I was there so I'm assuming it's pretty nice, it's outside so that's pretty cool. I wouldn't stay here for work again, the two rooms I stayed in both had problems with the shower draining. But it would be fine for a few days of vacation and the most affordable place I came across with a balcony. It was nice they provided water, But awful that it's all in plastic bottles, feels very anti-environment.”

“We stayed the night here in December. The front desk was warm and professional. The room was clean. However, I must agree with the other reviews the beds were hard as a rock. Additionally, I believe there should be a back up driver for the airport shuttle especially for those guest who might need it for transportation. A slight inconvenience occurred and had to pay for a taxi after a long flight. My husband and I used the fitness center and that was clean and had all the equipment we needed to complete our workouts. Overall, this hotel served its purpose of providing food and shelter for the nice as we continue our journey.”