Barceló Maya Caribe
Carretera Chetumal Puerto Juárez Km. 266.3, Solidaridad, Near Ecopark Kantun Chi, Riviera Maya, 77750, Mexico
Clasificación
4.3
Travelers Choice
2021
Precio
$$$
Habitaciones
414
Mascotas
No
desde € 3,425.19
29
may
Barceló Maya Caribe, Riviera Maya
Barceló Maya Caribe
Precio y Disponibilidad
Selecciona tu habitación
Superior Room ·
Todo Incluido
No Reembolsable
Superior King Room ·
Todo Incluido
No Reembolsable
Nota: La imagen mostrada tiene fines ilustrativos únicamente y puede no representar la habitación real del hotel. La distribución de las habitaciones, los muebles, las comodidades y la vista pueden variar según la disponibilidad y la ubicación del hotel.
General
Excelente
4.3
983 comentarios
5
7611
4
3422
3
1295
2
602
1
522
Comentarios de Clientes
Valor 4.5
Localización 4.2
Limpieza 4.3
Comodidad 4.1
Vecindad 4.3
Amenidades 4.3
Condición 4.4
Recomendación 65.3%
“I have been here 3 times. The main reason I come back is that the buffet is really good and the place is getting cleaned 24/7. The beach is better than most on theMayan Riviera,but has still a lot of big rocks between the different sections of the resorts and at random on some of the beaches.If you are lucky you cansee some sea turtles right off the beach.The management is a hit and miss.Every time we go someone is not getting the room they booked. This time I was told that the online check-in we where told to do, to speed up the check-in process at the resort, does not work at this resort. Check-in has always been very slow. We booked at the Mexican restaurant for a large group months in advance, when we arrived the manager told us we had no reservations,looking at his computer screen we could see our name and the number of people we booked for.He hesitantly agreed and told us that our group would sit on 5 separate tables. He was not only unapologetic about the situation but displayed an attitude of carelessness and lack of customer service I have never seen. I attached a picture of him to mage sure that the management knows whom I am talking about.The food in the Mexican restaurant was good and so was the service.The resort is constantly being cleaned but certain things are showing there age. The air conditioning may not shut off or not turn on.I had to wait two days to get mine fixed and had to ask 3 times before some one fixed it.The entertainment group is very good and so arealmost all servers which get tip's. Mixed drinks are a hit and miss,like most resorts the bartenders use their own discretion as to what liquor they use and at which quantities. Best is to be specific with the bartenders to let them know what exactly you want in your drinks.”
— Sub-Zero Hunter
“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”
— Olesya Melnik
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