“Please STAY AWAY from this hotel. Housekeeping ransacked my room, bagged all my belongings up haphazardly and then stole about $400 worth of my tools for work. Management won't even address the situation even though it was reported 4 days ago. Breakfast was terrible at best. Management here seems to care very little if at all about the guest experience. The only stairway was closed for my entire stay of over a month. This is very illegal. If there happens to be a fire I guess you could jump from your window if you can get it open. Also, they had 2 washing machines but only 1 was even working. I was forced to use an outside laundry service. Hilton should distance itself from the management at this hotel because it gives the brand a bad name.”

“Very nice newer hotel with a great location right next to the Short Pump mall. The rooms are big and as an extended stay hotel have extras that were helpful for our two night stay. A bigger fridge and real tableware. A couple of issues that affected my rating...the pool was really cloudy and dirty looking so we chose to not swim. At check in we were told that breakfast was served until 10am. On our first morning we arrived in the lobby just after 9am and realized they were trying to shut down breakfast. The omelets and french toast was all old and hard and were not going to be refreshed. We basically only had time to grab cold to go items. Check out was 12pm which was nice for Black Friday as we got up early to go shopping then came back and had time to shower for the day.”